Legal information and terms and conditions of use of the COZIP website
Updated July 2021
These terms and conditions of sale (hereinafter referred to as the ‘Conditions’) constitute the agreement between:
On the one hand, COZIP, a company with a capital of 34,290 euros, registered at the RCS Lyon under number 533 399 028, intra-community VAT number FR27533399028 having its registered head office at 62 Rue des Jonchères 69730 GENAY, France (hereinafter referred to as ‘COZIP’, ‘we’ or ‘our’), and on the other hand, the individual consumers (hereinafter referred to as ‘Client(s)’ or ‘you / your’), wishing to make a purchase through the e-shop www.cozip.fr (hereinafter referred to as the ‘COZIP website’).
COZIP and the Clients are hereinafter collectively referred to as the ‘Parties’.
COZIP adopts a distance selling approach to its products, either by Internet (via the COZIP website or by email), or over the telephone. COZIP does not publish a printed catalogue.
The purpose of these Conditions is to lay down the terms and conditions of sale between COZIP and its Clients, from placing the order to delivery of the order.
Any differences arising out of the status of the Client, (private individual or industry professional), will be clearly enunciated in these Conditions.
These Conditions govern the sale of products available on the COZIP website at the time of the Client placing an order (hereinafter referred to as the ‘Products’). They are applicable to all methods put in place by COZIP to enable orders to be placed, from orders placed on the COZIP website to orders placed via email or telephone.
The most recent revision to these Conditions was carried out on 11/12/19. These Conditions may be altered at any time by COZIP. The Conditions that apply to the order placed by the Client are those in force at the time of the order being recorded.
4. The order process
4.1 Conditions applying to all orders
4.1.1 Capacity to enter into a contract
All Clients of COZIP state that they have the legal capacity to enter into a contract under the conditions laid down below, in other words, they are an emancipated minor or have attained the age of majority and are not a vulnerable adult as defined by article 425 of the French Code Civil.
COZIP reserves the right to refuse to process a new order or to complete an order currently being processed that has been placed by a Client with whom we have a legal dispute, particularly a dispute relating to payments.
4.1.2 Acceptance of these Conditions by the Client
These Conditions may be viewed on the COZIP website at the following address: https://www.cozip.fr/cgv.
On the Client’s request, they may also be sent by email. When making a purchase online, the Client’s action in ticking the box ‘I have read and agree to the terms and conditions of sale’ or, in the case of purchases made via email, telephone or letter, their acceptance of the terms and conditions of sale before confirming their order automatically entails the explicit, full and unconditional acceptance of these Conditions by the Client.
4.1.3 Product characteristics
COZIP, by means of Product descriptions and data sheets, sets out the key characteristics of said Products. The Client is invited to study these descriptions. COZIP reserves the right to change the selection of available Products, especially in response to raw material shortages experienced by suppliers. COZIP will do its best to ensure that photographs of its Products on the COZIP website are as representative as possible. However, it is possible that the way in which Products are represented does not correspond exactly to the actual visual appearance of the Product or Products. Product(s) are sometimes photographically-represented alongside other Product(s).
In the absence of a statement to the contrary on the COZIP website, all Products sold by COZIP are new.
Products shall comply with current EU legislation and standards applicable in France.
4.2 Availability of Products
COZIP operates a just-in-time approach to stock, depending on the Product. As a result, Products are subject to availability as determined by stocks held by COZIP.
Products held in stock by COZIP for express delivery feature the description "Delivery within 24-48 hours" or "Due to be dispatched Day/Month". A Product’s availability may change very quickly depending on sales volumes. More up-to-date information may be given to the Client via telephone or email.
Products not currently held in stock by COZIP may be displayed on the Website with a statement relating to the estimated delivery date (for example: ’within 1 week’, ‘within 10 days’, ‘within 15 days’, ‘within 20 days’, ‘between 2 and 6 weeks’, etc.). This estimated delivery date represents the length of time required for COZIP to prepare the package and send it to the Client.
When a Product carries the description ‘Product unavailable’, the Client cannot add it to their basket or order it. The Product will not be available to purchase until we have manufactured it. However, it is possible to request a notification of when Products become available once again by sending an email to firstname.lastname@example.org.
When the Product is not in stock with COZIP, COZIP will inform the Client by email of any possible delay to the delivery date stated on the Website. As the delivery date is guaranteed by COZIP, the Client is within their rights to ask for the cancellation of their order and to request a refund. Refunds will be processed as quickly as possible and no later than 14 days, in line with current regulations.
4.3 Placing of orders
The Client may place an order with COZIP either through the COZIP Website, or by email, telephone or letter.
When an order is placed by email or letter, the email or letter must contain all the necessary information for the proper processing of the order.
In any case, the Client must create an account to place an order, meaning they must provide at least the following details:
The Client must login and in the process provide all the details typically required to create an account online;
The Client must clearly identify the Products selected using the references provided on the COZIP Website. These references include choice of colours, size etc. For Products to which these options apply, references will appear when the options in question are selected;
The Client must also state the quantity desired;
The Client must also supply precise information that will enable delivery to take place. Specifically, this relates to the delivery address and any access issues that may apply to the delivery location (refer to the section relating to deliveries);
The Client must indicate the method of delivery they have chosen;
Lastly, the Client must also indicate the payment method they have chosen.
4.4 Confirmation of orders
4.4.1 Conditions relating to the confirmation of orders
The order date agreed between COZIP and the Client is deemed to be that of the date of the email confirming the placing of the order for the Products in question. An email is automatically sent to the Client to confirm that their order has been accepted – subject to the email supplied in the registration form being correct. COZIP does not send confirmation of orders by post or fax.
However, the contract will only be deemed to have been finalized once COZIP has received payment for the order from the Client in accordance with article 4.4.2 below (hereinafter known as the ‘Date of Order’).
Nonetheless, this Date of Order is subject to conditions associated with the anti-fraud checks which are implemented by COZIP in the event of additional administrative documentation being requested to help us establish beyond doubt the identity of the person placing the order (see section 4.6 ‘Anti-fraud checks’ below). In this case, the Date of Order will be whichever date is later, the date of receipt of the Client’s payment or the receipt of the documents requested.
The timescales indicated on the COZIP Website are to be understood as starting from the Date of Order described above.
4.4.2 Retention of Title
The delivered Products remain the property of COZIP until they have been paid for in full by the Client.
The above provisions do not oppose, once the Products have been delivered, the transfer to the Client of the risk of loss or damage of the Products subject to the retention of title clause, or of any damage that these Products could cause.
4.5 Methods of payment
The client may pay for their order:
Online, via the COZIP Website using a credit or debit card (carte bleue, Visa, Eurocard, Mastercard). In this case, the Client’s account will be debited by the cost of their purchases when their payment is authorized;
By bank transfer (the data required for the transfer is stated on www.cozip.fr when the Client is asked to choose a method of payment. If other methods of ordering are used, the Client will be provided with details of the information they need to supply).
The Client makes an undertaking to COZIP that they are authorized to use the method of payment they have chosen. COZIP reserves the right to suspend the processing and delivery of orders in the event of a card payment authorization refusal by the relevant institutions or in the event of non-payment.
COZIP has implemented an order checking procedure designed to ensure that nobody can use another person’s bank details without their knowledge. Nonetheless, consumers should understand that COZIP will not be held liable for any misappropriation or fraudulent use of any method of payment that failed to be detected by this order checking procedure. As part of this checking process, and in accordance with article 4.6 below, the Client may be asked to send a copy of their ID and proof of residence by email to COZIP. The order will only be validated after our team has received and checked these items. If these items are not received within 14 days following the placing of the order, the order will be deemed to have been cancelled by operation of law. COZIP retains full ownership of the Products sold until all monies owed by the consumer for their order, including delivery charges and taxes, have been paid in full.
4.6 Anti-fraud checks
With a view to preventing fraudulent payments and the fraudulent use of Client accounts and delivery addresses; and to provide an extra layer of security to Clients’ transactions, COZIP carries out checks on orders placed by its Clients.
As part of these checks, Clients may be asked to send us administrative documents such as proof of identity and/or proof of residence (land-line, electricity, gas, water bills etc), and in the case of corporate clients, up-to-date company registration number or the equivalent for their country of domiciliation.
As part of these checks, if we do not receive the proofs in question or if the items in question are insufficient to establish with any certainty proof of identity of the person placing the order and their place of residence, we will be unable to confirm the order and it will be cancelled.
Refunds for these orders cannot be carried out without certain checks enabling us to identify the person having paid for the order. Refunds for a payment made by credit or debit card will be made only to the account associated with the Client’s credit or debit card.
The order form filled in by the Client online or the confirmation of order sent by email to the Client by COZIP does not constitute an invoice. Regardless of the way in which the Client placed or paid for the order, they will receive the original of the invoice by email. COZIP will keep an electronic copy of each invoice and the Client may ask to see this copy at any time.
4.8 Late payment
In the event that the bank refuses to authorize a debit card or any other kind of payment, it is the Client’s responsibility to contact COZIP’s customer service department to pay for their order using another method of payment.
4.9 Information supplied during the placing of the order
It is the Client’s responsibility to ensure that the information provided in their Client account and during the placing of their order is accurate and complete in order to ensure their order is successfully processed. It is entirely the responsibility of the Client to ensure the details of their address and the order delivery address are accurate. COZIP may not be held liable for what may ensue or for delivery delays or additional delivery costs caused by errors in information provided by the Client. Costs incurred by COZIP caused by erroneous information provided by the Client will be met by the Client, notably the cost of resending the order.
Products are priced in euros, including all taxes but exclusive of delivery charges. They include VAT at the rate applicable on the day the order was placed. Any changes to the applicable rates of tax may be passed onto the prices of Products after the date the new tax rate comes into force. The rate of VAT applied is a percentage of the value of the goods sold and varies according to the type of product purchased.
The relevant environmental levies are clearly marked as separate items in accordance with current legislation in both the Product descriptions and in the order summary. These environmental taxes are subject to VAT at the rate in force on the day the order is placed.
As the costs of the raw materials used by COZIP’s suppliers are constantly changing, the prices displayed on our website may be changed at any time. They may also change due to introductory offers, special discounts and sales.
In any event, the applicable price is that which is displayed on the COZIP Website at the time that the Client places their order.
4.11 Delivery charges
Delivery fees are charged to the Client in accordance with the weight of their delivery (not including the weight of any packaging), the delivery location and the carrier or method of transportation chosen. These charges are subject to VAT at the rate in force on the day the order is placed. Delivery charges are clearly indicated to the Client before they confirm the placing of their order. Delivery charges may be waived as part of specific COZIP promotional campaigns and special offers.
4.12 Reductions and gifts
A maximum of one reduction (for example, a discount code) may be used per order. If multiple purchases of one Product are made, the reduction will only apply to the first Product purchased, unless otherwise stated in the leaflet accompanying the discount code or reduction. The same policy applies to free Products (only one gift or one set of gifts per Client).
Gifts awarded depend on the Product purchased. These gifts are listed on the relevant Product pages or in the personalized offer sent to the Client. Reductions, discount codes, gifts or vouchers are valid for the period indicated either on the COZIP Website, or in the letter or email accompanying the description of the special offer in question.
If the Client is entitled to gifts, they must ensure that this is mentioned on their order form. If this has not been done, they must contact COZIP’s customer service department at email@example.com. The Client is not entitled to any discount or compensation should they refuse the gifts. COZIP will cover all costs relating to these gifts, including delivery costs.
Gifts can neither be returned or exchanged.
5.1 Delivery times
Orders placed online via the COZIP Website are processed every morning from Monday to Friday. COZIP will perform same-day processing for all orders placed the previous day up to the time that orders are taken for processing in the morning.
Preparing an order may last up to two working days, including the time needed to process the order, pick the Products, packaging Products and creating invoices before the delivery of Products in stock. This order preparation period is considered to start on the Date of Order. At the end of this period, COZIP ships the Product or Products. An email is automatically sent to the Client when their Products are shipped – subject to the email supplied in the registration form being correct.
COZIP reminds its Clients that Sundays and public holidays are not considered to be working days for the purposes of order delivery times.
In the event that some parts of the order are not available, COZIP may split the delivery. So, Products in stock may be dispatched first, to be followed by the rest of the order when the other Products become available. This will not result in any extra charges for the Client.
The Client can check on which days orders are delivered by contacting the customer service department by telephone on 0680875990 or by email at firstname.lastname@example.org. Available delivery days may vary depending on the carrier being used and the region of delivery.
Products are packaged so as to comply with current transportation norms and regulations and to offer the best possible protection to Products during the delivery process. The Client is requested to comply with the same norms and regulations when returning a Product, whether this is linked to a service provided in the framework of after sales service or a simple customer return. Any damage noted to a returned Product caused by a failure to comply with packaging guidelines may lead to a partial or denied refund for the Product in the event that it is impossible to sell in its current state or if the technical fault for which it was returned has been aggravated as a result.
5.3 Order tracking
The Client may track the status of their order at any time on the COZIP Website via their account. Order tracking enables the Client to see what stage their order is at, including whether it has been dispatched yet and when to expect delivery. Delivery tracking is carried out in partnership with carriers’ online tracking procedures. COZIP cannot be held responsible for service outages or errors that may affect the information provided by its carriers. Nonetheless, COZIP will do its best to make sure this information is as clear as possible and to ensure its delivery arrangements are as reliable as can be.
The Client may also contact the COZIP customer service department to track the progress of their order.
5.4 Heavy and/or bulky deliveries to Clients based outside France
The information in this section is applicable to Germany, Belgium, Luxembourg, the United Kingdom, Italy, Switzerland and Spain.
As soon as your order leaves our warehouse, you will be informed by email. The carrier will contact you within 7 working days in order to agree a delivery time with you.
Deliveries are made from Monday to Friday. The time slots offered are for half a day.
Delivery charges are calculated according to the weight of your order, its bulk and the delivery location. (It is thus crucial to correctly fill in all of the compulsory fields relating to your delivery address).
Carriers are not obliged to bring your delivery inside your home. They are within their rights to leave your delivery at the entrance to your apartment building or at your house’s door. We would therefore advise you, where possible, to arrange for a family member or friend to assist you on the day the delivery is due, in case the driver is unable to spare the time to help you bring your delivery into your home.
You will be asked to sign the delivery note. If, upon taking delivery of your item, you notice that it is faulty, we ask you to open the package in the presence of the carrier so that you can check the condition of the Products inside and refuse to take delivery of the damaged goods in question.
Then immediately contact our customer service department on (+33)975660842 or by email at email@example.com.
For deliveries outside the European Union, taxes are due by the recipient and must be paid upon delivery.
The invoice will be contained inside the package and a copy will be sent to the Client at their billing address.
Customs duties will be paid when the order is placed.
For deliveries abroad to countries other than those mentioned above, please contact us at the following email: firstname.lastname@example.org or by phoning (+33)680875990
5.6 Delivery of heavy and/or bulky Products
Please draw our attention to any specific access issues (narrow street, access not at street level, road closed to traffic...) when ordering a heavy and/or bulky Product.
If you do not have a lift or an inner stairway capable of accommodating a bulky Product, the carrier will be within their rights to deliver the bulky Product to the ground floor of the delivery location.
If the delivery location of the bulky Product is not easily accessible to the carrier and they are obliged to make a second delivery attempt or arrange delivery to a location that is easier to access, you will have to pay for this second delivery.
5.7 Damaged packages
The Client must check the condition of the delivered package in the presence of the carrier. Any kind of irregularity (deterioration or total loss of package, damaged goods, product missing that is listed on the delivery note, damaged package, broken products etc.) must be noted on the delivery note. The Client or their authorized representative must absolutely note down SPECIFIC OBJECTIONS on the delivery note: how many items are missing and/or damaged, a detailed description of any damage (opened or ripped packaging, damaged or missing product etc.). Vague statements such as "subject to inspection/unpacking" are of no legal validity.
If no note or report is made, the goods are deemed to have been accepted by the Client who can no longer make a claim with regard to their delivery.
If the Client voices specific objections in relation to their package, they must confirm this in writing to the carrier within 10 days of the delivery (not including public holidays) by registered post with acknowledgement of receipt. They must notify COZIP’s customer service department in the same time-frame by email to email@example.com to allow COZIP to take the measures required to arrange for the Product to be returned and a new delivery to be made as soon as possible. If this notification is not received, COZIP cannot be held responsible for the length of time it may take to arrange for the new delivery to take place.
If a package sent by La Poste arrives in an open or damaged state, the Client must get the delivery person to draw up a ‘constat de spoliation’ (declaration of damage) (constat 170) to enable COZIP to investigate and arrange compensation if required.
6. Right to withdraw
You have the right to withdraw from this contract for any reason, within a fourteen day period.
This ‘grace period’ expires fourteen days after you, or a third party other than the carrier and designated by you, have physically taken receipt of the goods.
If you have grouped several Products into one order, or if these Products have been delivered in several consignments, the grace period begins when you, or a third party other than the carrier and designated by you, have physically taken receipt of the last Product or the last delivery consignment.
6.1 Exceptions to the right to withdraw
The Products listed below are not covered by the right to withdraw clause:
Products manufactured to Client specifications or clearly personalized items, or, which by their nature are liable to deteriorate rapidly or expire. This exception covers mattresses made to non-standard dimensions, of a specific thickness or in a specific shape.
6.2 Conditions governing the exercising of the right to withdraw and returns
To exercise the right to withdraw, the Client must notify COZIP’s after sales department of their decision to withdraw from these Conditions by making a clearly unambiguous statement:
By email, to firstname.lastname@example.org, or
By letter, to COZIP, 62 Rue des Jonchères 69730 GENAY
COZIP reserves the right to refuse to accept a return in respect of the right to withdraw if the Client has not notified us of the decision to exercise the right to withdraw.
By using the withdrawal form, which may be downloaded HERE.
6.3 Returns and refunds in the event of the exercising of the right to withdraw
The right to return only applies if the Product is returned in perfect condition and able to be resold. It is hereby stated that the Client shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and correct functioning of the goods.
The cost of returning the goods will be met by the Client. The Client must send back the goods or hand them over to COZIP without undue delay and in any event not later than fourteen days from the day on which the Client communicated their decision to withdraw from this contract. The deadline shall be met if the Client sends back the goods before the period of fourteen days has expired. If the goods, by their nature, cannot normally be returned by the standard postal service, the cost of returning the goods will be met by the Client.
Ownership over Products returned will be transferred to COZIP only when the Products arrive at the designated returns reception point. COZIP reserves the right to make a refund without asking for the Product or Products to be returned. In this case, we will not have ownership over the Products, including if they are returned to us.
In the event of withdrawal by the Client, COZIP will refund all the payments it has received from the Client, including delivery charges (excluding the additional charges incurred due to the Client having chosen, should this be the case, a more costly delivery method than the standard delivery method offered to them). COZIP shall do this without undue delay, and in any event, not later than fourteen days from the day on which COZIP is informed of the Client’s decision to withdraw from this contract. COZIP shall carry out the refund using the same method of payment as the Client used for the initial transaction, unless the Client has expressly agreed to accept a different method of payment; in any event, the Client will not incur any charges as a result of such a refund.
COZIP may withhold the refund until COZIP has either received the goods back or until the Client has supplied evidence of having sent back the goods. The start date for the refund is calculated on the basis of whichever of these two scenarios happens first.
7.1 Contractual guarantees (warranty)
The length of the warranty of a Product is indicated on its Product description. The invoice of the purchase and the product’s warranty card will be taken as proof thereof.
The length of this warranty and its terms of application vary from Product to Product.
The length of the warranty and the relevant limitations and exclusions are indicated in the Product data sheet on the COZIP Website.
The Client must retain the invoice that they received by email from COZIP upon payment for their purchase.
7.2 Legal guarantees
In addition to your contractual guarantee laid down in section 7.1 of these Conditions, you also have the option of returning Products which turn out to be defective or non-conforming under these legal guarantees.
Clients have a legal guarantee of conformity that applies to all Products under the conditions laid down in articles L.217-4 and following of the French consumer code (Code de la Consommation), as well as the legal guarantee on latent defects under the conditions laid down in articles 1641 to 1649 of the Code Civil.
Please note that when you bring an action on the basis of a legal guarantee of conformity, (i) you have the right to bring an action within a period of two years following the delivery of the Product; (ii) you may choose between the repair or replacement of the Product, subject to the conditions relating to costs laid down in article L211-9 of the French consumer code, (iii) the non-conformity of a Product discovered within 24 months following the delivery of the Product is deemed to have existed on the day of delivery unless COZIP proves the contrary (iv) the legal guarantee of conformity applies regardless of any commercial warranties that may be granted. Lastly, if you decide to enforce the guarantee against hidden defects of the item sold as defined by article 1641 of the French civil code, you may choose between the rescission of the sale or a reduction of the sale price in accordance with article 1644 of the French civil code.
In the event that an amicable solution is sought before any legal action is launched, we bring to attention the fact that this effort to find an amicable solution has no bearing on the time limits applicable to the right to bring an action on the basis of a legal guarantee or upon the length of the relevant specific and contractual guarantees.
Article L217-4 of the Code de la consommation (the French consumer code):
‘The seller must deliver goods which are in conformity with the contract of sale and shall be liable to the consumer for any lack of conformity.
They will also be liable for any lack of conformity resulting from the packaging, the assembly instructions or set-up, when they are tasked with the set-up under the terms of the contract or if they are legally responsible for the performance of this set-up.’
Article L217-5 of the Code de la consommation (French consumer code):
‘In order to be in conformity with the contract of sale, the goods must be:
1° Fit for the purposes for which goods of the same or a similar type are normally used, and, where relevant:
- comply with the description given by the seller and possess the qualities of the goods which the seller has presented to the buyer in the shape of a sample or model;
- possess the qualities that a buyer might reasonably expect of them in the light of public statements made by the seller, the producer or their representative, particularly expressed via advertising or labelling;
2° Or possess characteristics and qualities jointly defined by the parties or be fit for any specific purposes required by the buyer, this purpose having already been made known to the seller and having been accepted by the latter’
Article L217-12 of the Code de la consommation (French consumer code):
‘Legal action on the basis of a lack of conformity is time-barred after a period of two years following delivery of the goods.’
Article 1641 of the Code Civil (the French civil code):
‘The seller is bound to honour their warranty on the basis of latent defects in the item that was sold if these defects render it unfit for the purpose for which it was designed, or reduce its effectiveness in fulfilling this purpose to such an extent that the buyer would not have purchased it, or would have only purchased it at a reduced price, if they had been aware of them at the time.’
Article 1648 of the Code Civil (the French civil code), sub-paragraph 1:
‘Any claim arising out of the discovery of latent defects must be lodged by the buyer within two years of the discovery of these defects.’
8.1 Force majeure
In the event that a force majeure event occurs, this being defined by article 1218 of the Code civil (French civil code) as an event beyond the control of the defaulting party, which could not reasonably have been foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by the adoption of appropriate measures, preventing the defaulting party from fulfilling their contractual obligations (e.g. fire, war, industrial action, natural disaster), including, under these Conditions, a transport strike that slows or prevents the delivery of parcels (hereinafter referred to as ‘Force Majeure’), COZIP will use all means at its disposal to keep the Client informed of the delivery status of their parcel.
However, in the event of a Force Majeure event, COZIP cannot be held liable for the delays and issues with deliveries that result.
8.2 Use of Products
COZIP cannot be held liable for the improper or incorrect use of the Products that the Client has ordered.
8.3 Information on websites other than the COZIP Website (third party websites)
COZIP cannot be held liable for information published on third party websites. Links to third party websites are provided for visitors’ convenience only and do not constitute any endorsement of their content.
All Products that the Client intends to transport outside the European Union and French DOM-TOM must be accompanied by an export sales slip from the relevant COZIP department. This will enable the Client to take the necessary steps needed to obtain a VAT refund for the Product or order in question. If the Client meets all the conditions laid down by customs, they must send a request for an export sales slip by email to the relevant COZIP department, together with a double-sided copy of a piece of ID (passport, ID card, consular registration card, etc.). In the event that an order or Product is to be transferred to a country other than European France, we remind you that you are still considered to be the importer of the Product or Products in question. All customs duties, other local taxes, import duties or state taxes which may be payable are not the responsibility of COZIP. The Client is entirely responsible for obtaining the necessary information from the relevant authorities and ensuring all the necessary declarations and payments are made to the relevant authorities and bodies of the country in question.
COZIP will not be held liable for non-compliance with regard to legislation in force in states to which the Products may be transported by the consumer. It is the consumer’s responsibility to check with the relevant local authorities whether they are authorized to import or use the Products or services that they intend to import and to ensure that the specific technical and operational characteristics for the particular manufactured Product or Products in question are in compliance with the legislation of the country in question.
10. Severability clause
If any provision of these Conditions is determined to be invalid or unenforceable, it shall not affect or impair in any way the validity and enforceability of any other provision of these Conditions. An invalid or unenforceable provision may be replaced with a valid, enforceable provision, the effect of which comes as close as possible to that of the invalid or unenforceable provision.
11. Jurisdiction and applicable law
These Conditions are governed by French law. In the event of a dispute between the parties and if a written complaint by the Client to the COZIP customer service department has not resulted in a satisfactory outcome, or if the COZIP customer service department has failed to respond to this written complaint within a reasonable time-frame of one (1) month, the Client can resort to any alternative method of dispute resolution, in particular to a mediation process by contacting the following mediator or mediators: [coordonnés du ou des médiateur(s) et son/leurs sites internet] or by accessing the European Online Dispute Resolution platform at the following address: http://ec.europa.eu/odr which will attempt to find an amicable settlement. In the absence of the dispute being settled through this process of mediation, the dispute will be referred to the competent French courts.
You may contact COZIP:
In writing, by emailing email@example.com.
By telephone at: (+33)975660842